This privacy policy (“Policy”) explains how personal information (“Personal Information”) collected through your use of the SosuaVillas.com website (“Website”) and any associated services (“Services”) is managed, used, and protected. It also provides guidance on your rights concerning your Personal Information, the measures we take to secure it, and how you may access or modify your information. By using this Website and its Services, you consent to the terms of this Policy. If you do not agree to this Policy, please refrain from using the Website and Services. This Policy is legally binding between you (“User”, “you”, or “your”) and SosuaVillas (“Operator”, “we”, “us”, or “our”).
Automatic collection of information
When you access the Website, we automatically collect data that your browser sends to our servers. This data includes, but is not limited to, your IP address, browser type, operating system, referring web page, pages visited, time spent on pages, and other similar metrics. This information helps us maintain the security and performance of the Website and Services and is primarily used to identify potential threats and to understand user behavior through analytics. However, this data is never used in a manner that would allow us to identify individual users unless specific abuse is suspected.
Collection of personal information
While general use of the Website and Services does not require you to reveal your identity, certain features may require you to provide personal information. This can include, but is not limited to, your name, email address, phone number, and payment details. We collect this information when you voluntarily provide it, such as when you create an account, make a reservation, fill out online forms, or contact us for support. We may also gather information from third parties, such as public databases or affiliates, to improve the Services we offer. If you choose not to provide Personal Information, certain functionalities of the Website or Services may be unavailable to you.
Types of Personal Information Collected
The Personal Information we collect may include:
- Identifying information: such as name, address, phone number, and email.
- Transaction data: details about payments and bookings made on our platform.
- Technical data: including IP address, browser type, and information about the device you are using to access our Website.
- Usage data: including the amount of time spent on pages, navigation paths, and actions taken while using the Website.
- Marketing and communications data: preferences for receiving marketing material from us.
Use and processing of personal information
We use the Personal Information you provide to deliver, improve, and personalize the Website and Services. Specifically, Personal Information may be used for the following purposes:
- Managing bookings and processing payments.
- Communicating with you about reservations, requests, or other inquiries.
- Sending important updates related to your use of the Website or Services.
- Improving customer experience by collecting feedback and tailoring content or offers to your preferences.
- Enforcing our terms and conditions, ensuring compliance with policies, and addressing issues of security or fraud.
Legal basis for processing
We process Personal Information based on one or more of the following legal grounds:
- Consent: You have provided your consent to process your information for a specific purpose.
- Performance of a contract: Processing is necessary to fulfill a contract with you, such as processing a booking.
- Compliance with legal obligations: We may be required by law to collect and process specific Personal Information.
- Legitimate interests: Processing is necessary for our legitimate business interests, such as improving the Website or Services, unless your data protection rights outweigh those interests.
Managing your information
You can review and request changes to the Personal Information we store about you by contacting us directly. You may also request that we delete certain information where legally permissible. Note that certain information may need to be retained for business or legal purposes, even if you request deletion.
Sharing of information
We do not share Personal Information with third parties unless necessary to fulfill the Service you requested, such as sharing your information with our trusted booking partners, service providers, or legal authorities in compliance with applicable law. These third-party service providers are only given the necessary information to perform their duties and are required to protect your Personal Information in accordance with this Policy.
Third-party service providers may include:
- Payment processors
- Marketing and advertising partners
- Customer service platforms
- Cloud hosting services
- Data analysis providers
We do not share your information with unaffiliated third parties for their own marketing purposes without your consent.
Disclosure of information
We reserve the right to disclose your Personal Information if required to comply with legal obligations, respond to valid legal requests, or protect the security and integrity of our Website, Services, and users. We may also disclose Personal Information if it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users, or in connection with any legal proceedings, including fraud prevention or investigation.
Retention of information
We retain your Personal Information for as long as necessary to fulfill the purposes described in this Policy unless a longer retention period is required or permitted by law. When the retention period ends, we will delete or anonymize your information. If you have any questions about the specific retention periods for different categories of information, you can contact us.
Your rights
Depending on your location, you may have rights concerning your Personal Information, including:
- Right to access: You have the right to request access to the Personal Information we hold about you.
- Right to correct: You have the right to request that we correct or update your Personal Information.
- Right to delete: You can request that we delete your Personal Information, subject to certain legal obligations.
- Right to object or restrict: You may object to or request that we restrict the processing of your Personal Information in certain circumstances.
- Right to data portability: You can request a copy of your data in a structured, commonly used format, where technically feasible.
- Right to withdraw consent: Where we rely on your consent to process Personal Information, you may withdraw your consent at any time.
To exercise any of these rights, please contact us. We will respond to your request in accordance with applicable data protection laws.
Children's privacy
Our Website and Services are not directed to individuals under the age of 18, and we do not knowingly collect Personal Information from minors. If we become aware that a minor has provided us with Personal Information without the consent of a parent or guardian, we will take steps to delete the information. If you believe we have collected information from a minor, please contact us.
Cookies and tracking technologies
Our Website uses cookies and other tracking technologies to enhance user experience and collect usage data. Cookies are small text files placed on your device that allow us to recognize your browser and track your activity on the Website. You can manage your cookie preferences by modifying your browser settings. If you disable cookies, some features of the Website may not function properly.
Do Not Track signals
Our Website does not currently respond to Do Not Track signals from your browser. These signals are meant to communicate a user’s preference regarding online tracking. As standards for handling such signals are still evolving, we recommend you review your browser settings if you want to limit tracking.
Email marketing and communications
We offer opt-in email subscriptions, such as newsletters and promotions. If you subscribe, we may send you marketing messages. You may unsubscribe from these emails at any time by following the instructions in the email or contacting us directly. Your email address will not be shared with third parties for marketing purposes without your consent.
Links to other websites
The Website may contain links to third-party sites that are not operated by us. We are not responsible for the privacy practices of such external websites. We encourage users to read the privacy policies of any third-party websites they visit.
Data security
We take data security seriously and implement reasonable physical, technical, and administrative measures to safeguard your Personal Information. However, we cannot guarantee the absolute security of data transmitted over the Internet. By using our Website, you acknowledge that there are inherent risks in transmitting Personal Information online.
Data breaches
In the event of a data breach, we will promptly investigate and take appropriate action to mitigate risks. If we believe your Personal Information has been compromised, we will notify you as required by law. We will also cooperate with legal authorities as needed.
Changes and amendments
We reserve the right to amend this Policy at any time. Any updates will be posted on this page, and significant changes will be communicated to users via email or a notification on the Website. Continued use of the Website and Services after changes are posted will signify your acceptance of the revised Policy.
Contact information
If you have any questions about this Privacy Policy or wish to exercise your rights concerning your Personal Information, please contact us at:
SosuaVillas
Website: www.sosuavillas.com
Email: [email protected]
