Terms & Conditions

Identification and Use:

The names and ages of all occupants and proposed use of the property must be provided. A government-issued identification and the credit card used at booking must be presented at check-in prior to check-in.

Maximum Occupancy:

Guests shall not exceed the number of adults and children published on the property listing. Additional daytime guests are allowed and must depart prior to 10:00 PM. House parties and/or gatherings are allowed but need to be approved prior to arrival.

Noise:

Guests must keep the volume of voices and music to a reasonable level and bring conversations indoors after 10:00 PM and close windows and doors to keep any noise inside.

1. Responsible Party:

"Guest" is an adult at least 18 years of age and will be occupying the home during the entire reserved period unless other arrangements are approved in writing by Agency. Guest and occupants' government issued I.D. must be presented upon request. Guest assumes responsibility for the actions of all occupants and visitors to the villas. No keys will be issued to anyone who is not an adult at least 18 years of age. Any reservation found to be obtained under false pretense will be subject to forfeiture of all payments and deposits and the party will be required to vacate the property immediately.

2. Cancellation:

For notice received thirty (30) or more days prior to the check-in date, Agency will charge equivalent to one-night rental.

For notice received less than thirty (30) days prior to check-in date, Agency will refund 100% of payments received, less 50% of the rental amount and tax.

For notice received fifteen (15) days or fewer prior to check-in date, Guest will be liable for 100% of the contracted amount.

There are no refunds for early departures, delayed arrivals, construction activity, inclement weather, or reduction in the number of nights reserved for any reason. Trip cancellation insurance is highly recommended. In the event Agency cancels the reservation; Agency will attempt to substitute the villa with a like-kind.

3. Termination:

Agency or its agent has the right to inspect and photograph the condition of the premises without prior notice at any time to enforce the terms of this agreement. Should Guest or any occupants violate the terms of this Agreement, Guest shall waive all rights to due process for failure to vacate the premises upon termination. Guest is notified that all individuals occupying the villa will be subject to immediate eviction procedures under country law. Agency or its agent may enter the premises and remove Guest, the members of Guest's party, and their belongings. Noise disturbances or use of the villa for any unlawful purpose including, but not limited to the possession, serving, or consumption of alcoholic beverages by persons less than 18 years of age, house parties without approval or use of common areas in a manner contrary to the provisions of this agreement, or the rules of the homeowner’s association, are prohibited.

4. Rents and Payment Terms:

Rental deposit is required to reserve the property this amount varies depending on the property chosen. Payment terms may change depending on the agreed terms with the guest. Accepted forms of payment are major credit cards, wire transfer, or cash at arrival. Guest agrees to provide Agency with a valid credit card or a cash security deposit to be used for any non-payments or damages. Should Guest fail to make the final payment in full by the due date, Agency may in its sole discretion deem the reservation null and void or charge the final payment to Guests credit card. Should Guest utilize a different party’s credit card for payment, it must be pre-approved by Agency. Guest assumes all liability and will be financially liable for any disputed or chargeback amounts by said party. Rates are subject to change and no refunds are given in the event advertised rental rates are reduced. If a discrepancy arises between information or rates quoted verbally, on the website, email or otherwise, the rate on the reservation will prevail. In the event incorrect information or rates are quoted due to a typographical or other error, Agency shall have the right to refuse, cancel or limit any reservations listed incorrectly.

5. Security Deposit:

If during the dates of occupancy, Guest causes any damage to real or personal property of the villa or premises as a result of inadvertent acts, and the total cost of damage is not covered by a Security Deposit, charges will be applied to cover the additional cost of repair or replacement of such property up to a maximum benefit of $3,000.00. Guest must notify Agency of any damages prior to check out. Any repairs or replacement costs will be charged to Guest. Agency may impose a refundable Security Deposit at any time prior to or during the dates of stay. If a Security Deposit is imposed, it must be paid to Agency upon demand, or Guest will not be allowed to enter or remain in the villa. The Security Deposit may also be withheld or surrendered should Guest violate any terms of the agreement, including noise disturbances. The Security Deposit less any deductions will be returned within 7 days of the departure date. If damaged real or personal property is deemed by Agency to be intentional or because of negligence, reimbursement will not issue and will be deducted from the Security Deposit or charged to Guest. Should Agency be unable to recover costs of repairs or replacements from the Security Deposit or credit card on file, Guest is responsible to provide an alternative method of reimbursement within 48 hours of notification.

6. Reservation Transfers:

Should Guest need to transfer the reservation to a substitute Guest, substitute Guest must be approved by Agency and agree to all current terms and conditions.

7. Check-In:

Check-in time is 3:00 PM. Early check-in is allowed only with prior approval. Keys will be provided once all fees and charges have been collected. If for some reason, the villa is not ready for check-in you will be notified. Please do not attempt to check-in or visit the villa prior to notification that the villa has been cleared for check-in. Please notify Agency upon arrival so we may ensure the villa is to your satisfaction.

8. Check Out:

Check out time is 12:00 PM. There is no holding over. PRIOR WRITTEN APPROVAL IS REQUIRED from Agency for late check-out. Cleaning and maintenance are pre-scheduled, so adhering to the Check-Out time is very important. A fee will be charged for each hour (or portion thereof) past the required check out time and Guest will be liable for any additional damages incurred, but not limited to the cost of supplying alternative accommodations for arriving guests.

9. Check Out / Cleaning Procedures:

Each villa will be inspected, sanitized, and cleaned prior to your arrival and after your departure. Guest should leave the villa in the same general condition at Check-In meaning:

• Rubbish and discards removed or placed in the garbage.
• Cooking and other messes cleaned up and dishwasher started.
• Put back any furniture or items that have been moved (inside and outside the home).
• A/C and TV remote(s) on the kitchen counter. All other remote controls left in plain sight.
• Turn-off lights, air conditioner, fans, appliances, etc.
• Make sure all doors and windows are closed and locked.
• If the villa is equipped with a safe, please make sure the safe door is left open.

The cleaning fee is for a standard cleaning only. If the home was left in a state that additional cleaning is required, fees will be charged to Guests credit card on file. A $25 per item fee will be charged for each missing key and $35 for each remote control that is not left at the villa upon check-out.

10. Occupancy:

Guest understands and agrees that villa shall be occupied by no more than the number of individuals (including children and infants) indicated on the website listing, and day/evening guests are allowed but must leave the property by 10:00pm. A minimum charge of $100 per day per person may be imposed for excess occupancy. All-day/evening guests must vacate the premises by 10:00 PM.

11. Amenities:

The villa is fully furnished, and includes ready-made beds, 1 set of bath towels per guest, and an equipped kitchen. Furnishings and amenities are not new and may exhibit signs of wear and tear. Amenities and furnishings are subject to change and may or may not be the exact same as represented due to replacement, substitution, or other reasons. Agency provides a starter kit of soaps, dish detergent, toilet paper some other dispensable items. Since a limited supply is provided, Guest should plan to shop to replenish these items if necessary. Agency assumes no responsibility for the quality or contents of any food products left on the premises and Guests use and/or consumption of the same is not recommended and shall be at Guest’s own risk(s). Towels, pool towels and linens are not to be taken from the villas.

12. Disturbances:

Guest and their guests shall behave in a civilized manner and shall be good neighbors, respecting the rights of the surrounding neighbors, and shall not create noise or disturbances that interfere with the quiet enjoyment of their property. Outdoor noise or noise carrying outside from inside the home should be kept to a minimum regardless of the hour and in compliance with the local Noise Ordinance.

13. Guest’s Notification Responsibilities:

Guest must notify Agency upon arrival to the villa. Upon arrival, Guest shall examine the villa, all furniture, furnishings, appliances, fixtures and appearance of the property, and shall report any deficiencies upon discovery. Guest also agrees to immediately notify Agency of any occurrences that may cause damage to the property or adjacent villas and to take any necessary measures to mitigate damage. Otherwise, Guest may be responsible for damages for failure to do so. Guest acknowledges that unless Agency is notified on the day of check-in of any damage or cleaning concerns, Guest will be liable. All damages, breakage, lost or missing items during the occupancy will be Guest’s responsibility and must be reported to Agency prior to departure.

14. Multiple Villa Rentals:

Should Guest or acquaintance of Guest rent another home in proximity to the villa, no items shall be moved from villa to villa.

15. Garbage:

Guest shall place all food scraps in the garbage and not sinks. All waste generated during the rental period must be disposed of in a lawful manner in trash bags and in the receptacles provided. Guest is cautioned not to leave trash outside for long periods of time because it attracts pests. Contact Agency for any hauling needed or concerns.

16. Smoking:

No smoking is allowed indoors, outdoors, terraces is ok. If smoking does occur on the premises, Guest may be evicted and is financially responsible for all damage caused by the smoking including, but not limited to, stains, burns and the cost of odor remediation and removal and replacement of damaged property.

17. Pets:

Pets are prohibited unless otherwise approved. If an unauthorized pet is found on the premises, Guest may and/or pet may be evicted and Guest is responsible to remedy any and all pet damages and the cost of remediation, including pet allergen remediation, flea remediation and reimbursement to Agency. This includes any refunds or costs necessary to relocate or compensate for the relocation of future guests until remediation is completed.

18. Lost Items:

Agency shall bear no responsibility for lost, stolen or abandoned items. Every reasonable effort will be made to contact the Guest for return. There will be a minimum $25.00 handling charge plus shipping costs for any found items returned at Guest’s request. Agency shall not be held liable for the condition of said items. Any items not claimed for longer than 15 days may be donated or sold.

19. TV/Cable/Internet/Streaming:

Services are provided as a convenience only and are not integral to this agreement. No refund of rents shall be given for outages, content, lack of content, speed, access problems, lack of knowledge of use, or personal preferences in regard to service.

20. Air Conditioning:

All rentals are equipped with air conditioning. Doors and windows shall be closed when air conditioning is in operation. There are no refunds for lack of or malfunctioning A/Cs.

21. System(s) / Furnishing / Amenity Failures:

In the event, the rental villa sustains a failure of a system, including but not limited to water, sewer, septic, electrical, gas, plumbing, mechanical, appliances, ventilating, pool, hot tub or other system or structural systems, furnishings or amenities, Agency will make every reasonable effort to repair or replace the failed system or equipment, and in such event, Guest agrees to permit Agency or its service provider to have reasonable access to the villa to inspect and make such repairs. Neither the homeowner nor the Agency shall be liable to Guest for damages, and no refunds will be given for such failures.

22. Noise and Noise Transmission:

Guest is aware that villa is in a populated area and it is, therefore, subject to noise from nearby residences/businesses/traffic and or construction. If villa has common walls, ceilings, or floors, noise will likely travel between and cause disturbance to Guest from other residences.

23. Other Occurrences:

Agency does not accept liability for any loss or damage caused by but not limited to the following: weather conditions, natural disasters, pests, construction disturbances, pandemics, acts of God, or other reasons beyond its control. There shall be no refunds of rents because of shortened stays, ruined expectations, or departures due to work and family emergencies, illness, unavailability of any or all parts of the villa, or any other reasons. It is highly recommended that Guest purchases travel insurance.

24. Sale / Lease of Home:

If Home is actively listed for sale or lease, Agency may notify Guest to schedule and show villa.

25. Waiver of Liability:

For spa, hot tub, Jacuzzi, whirlpool, pool, railings, etc. herein referred to as Special Features. If so equipped, it is the Guest’s responsibility to practice and explain safety precautions to other occupants. Guest understands that there are special risks involved for anyone, particularly children who are not carefully supervised, person(s) intoxicated, on any kind of drugs or medication, with health risks, or if pregnant. Guest agrees to explain the risks of the presence and use of Special Features to all occupants at the Home. Guest agrees to instruct all guests on-premises to not access any off-limit, or unsafe sections of the property including roof-tops. Swimming pools and spa may not be fenced. Even if so, special care should be taken. Guest agrees to assume all responsibility to make all occupants aware of risks and for the consequences of those risks and to be fully and solely responsible for any accidents that may occur. Guest agrees to waive any claim whatsoever against the homeowner or Agency for accidents or claims.

26. Reservations Are Not Fully Guaranteed:

If for any reason, the villa is not available or becomes unavailable or uninhabitable for the reservation dates, every effort will be made to locate substitute accommodations. If the substituted villa rents for more for the same period, or remaining period respectively, Guest will have the option to pay any additional charges or cancel the reservation within 72 hours of notification of Guest by Agency. However, if the substituted villa rents for less for the same period, the difference will be refunded to Guest. In any event, the sole remedy for any perceived damages, liability, or inconvenience is a full refund of the rental amount upon Guest cancellation. It is highly recommended that Guest considers the purchase of travel insurance.

27. Agency:

It is mutually understood and agreed that Agency is acting as Agent only for the homeowner and has no liability to either party for the performance of any terms or covenant of this agreement. Furthermore, Guest understands Agency is being compensated in this transaction by the homeowner and is contractually obligated to protect the interest of the same.

28. Hold Harmless:

The Guest and all occupants shall hereby indemnify and hold harmless the Agency and the homeowner against any and all claims of personal injury, property damage, or loss arising from the use of the premises regardless of the nature of the accident, injury or loss. Guests also expressly recognize that any insurance for property damage or loss which the Landlord may maintain on the property does not cover the personal property of Guests, and that Guests should purchase their own insurance if such coverage is desired.

29. Additional Terms and Conditions:

The undersigned, for himself/herself, his/her heirs, assignors, executors, and administrators, fully releases and discharges Agency and Owner from any and all claims, demands, and causes of action by reason of any injury or whatever nature which may have occurred to the undersigned, or any of his/her occupants or guests as a result of, or in connection with the occupancy of the premises and agrees to hold Agency and Owner free and harmless of any claim or suit arising therefrom. In any action concerning the rights, duties, or liabilities of the parties to this agreement, their principals, agents, successors, or assignees the prevailing party shall be entitled to recover reasonable attorney fees and costs.

30. Disputes:

Any disputes under this Agreement shall be governed by and interpreted in accordance with the laws of the Dominican Republic. Both parties’ consent to the exclusive venue and jurisdiction of such court. Guest agrees to pay all reasonable costs, attorney’s fees and expenses that shall be made or incurred by the Agency enforcing this agreement.

31. Signatures:

Facsimile signatures are deemed original signatures and approving online terms and conditions constitute approval of the terms and conditions.

32. Credit Card Authorization:

Guest agrees to provide Agency with a valid credit card for the duration of the reservation. Guest is providing the credit card as a guarantee. Guest certifies that he/she has read and agrees to abide by the terms of this agreement, and agrees to pay and authorize Agency to charge any rental amounts, taxes, security deposits, extra cleaning, missing property and any damages not covered under the Security Deposit Protection and fines or charges pertaining to violations of the rental agreement. Guest understands that all credit card sales are final. Should Agency be unable to recover costs from the credit card on file, Guest is responsible to provide an alternative method of reimbursement within 48 hours of notification.

33. Electronic Consent:

By proceeding with the reservation and clicking on the "I AGREE" button, Guest is consenting to the use of an electronic signature in lieu of an original signature on paper. After consent, Guest may, upon written request to Agency, obtain a paper copy of the electronic record. No fee will be charged for such copy and no special hardware or software is required to view it. Guests agreement to use an electronic signature for any documents will continue until such time as Guest notifies Agency in writing that you Guest no longer wishes to use an electronic signature. There is no penalty for Guest withdrawing this consent. Guest should always ensure that Agency has a current email address on file to contact Guest regarding any changes, if necessary.