1. Agreement

This Vacation Rental Agreement (the "Agreement") is made by and between the property owner ("Owner") and the guest ("Guest") as of the date of booking confirmation. DubaiSA Atlantic Realty LLC ("Agent") acts solely as the representative for the Owner and facilitates this Agreement. By booking a property through DubaiSA Atlantic Realty LLC or using our website https://www.sosuavillas.com, you acknowledge and agree to these Terms and Conditions.

This Agreement applies to all members of the Guest's party no matter the age or affiliation ('Group'). Guest acknowledges that Guest is responsible for sharing the rental agreement, and its requirements, with all members of the Guest's party and anyone else permitted onto the Rental Property by the Guest.

In consideration of the rent received and the mutual promises contained herein, Owner of the Rental Property does hereby lease and rent to Guest(s) such Rental Property under the following terms and conditions.

2. Guest Registration and Party Information

All additional guests must be notified and registered. Please send us any additional registered guest occupying the villa to our email rentals@sosuavillas.com.

In no event shall the Rental Property be occupied by more persons than the capacity of the property as stated on the website or the confirmation letter, without prior approval by Owner. No fraternities, school, civic, or other non-family groups are allowed unless Owner grants prior approval.

Guest must inform the Owner of their intention to bring children and the specific number. A child is defined as any person under the age of 18.

3. Reservation and Payment

A reservation is confirmed once a 50% deposit is received. The remaining balance is due 60 days prior to arrival. For bookings made less than 60 days before arrival, full payment is required at the time of booking.

Payments can be made via bank transfer, credit card, or other methods specified at the time of booking. All payments are processed in US Dollars (USD) unless otherwise specified.

Regular payments and security deposits for the booking will be displayed as {PCCSTEXT} on the Guest's credit card statement.

4. Cancellation Policy

Cancellations must be received in writing via email to rentals@sosuavillas.com:

• Cancellations made more than 60 days prior to arrival: Full refund minus a $100 administration fee
• Cancellations made between 30-60 days prior to arrival: 50% refund of total booking cost
• Cancellations made less than 30 days prior to arrival: No refund

In the event Guest wishes to terminate this agreement, Travel Insurance, Damage Protection and any processing or administrative fees are non-refundable.

We strongly recommend that guests purchase travel insurance to protect against unforeseen circumstances.

5. Hurricane / Storm Policy

In the event of an official hurricane warning issued for the Dominican Republic by the National Hurricane Center that affects your travel dates, the following options apply:

• Reschedule your stay within 12 months of original dates (subject to availability)
• Receive a credit for a future stay valid for 24 months

No cash refunds will be provided for weather-related cancellations. Travel insurance is strongly recommended.

6. Security Deposit

A security deposit is required ("Security Deposit") and will be automatically reserved for the booking. The automatic reserve is conducted by putting a hold or charge on the Guest's credit card. The credit card of the last successful payment will be used.

If, at the end of the rental period, the rental property is returned undamaged beyond normal wear and tear, the Security Deposit will be released in full within 48 hours. In the event of any damages, Owner will provide Guest with a full accounting of expenses incurred and deductions made from the Security Deposit.

Should the damages exceed the amount of the Security Deposit, Guest agrees to pay the balance within 5 days after receiving notification. Deductions from Security Deposit may include, but are not limited to: excess cleaning fee, hot tub draining and refilling fee, trash removal fee, missing item replacement costs, damaged item replacement or repair costs, repair costs of buildings or grounds, or other service call fees. Owner is under no obligation to use the least expensive means of restoration.

7. Property Details and Amenities

While we strive to ensure all property descriptions and amenities are accurate, occasionally changes may occur. We reserve the right to substitute properties of similar standard if necessary. Photos are representative and while we make every effort to keep them updated, some details may change.

Standard amenities include: linens, towels, basic kitchen equipment, Wi-Fi (where available), and initial supply of toilet paper, soap, and trash bags. Additional amenities are property-specific.

No refunds will be provided due to inoperable appliances, pools, hot tubs, elevators, etc. The Owner will make every reasonable effort to assure that such appliances will be and remain in good working order.

Telephones in the Rental Property may be blocked to allow local calls only. Guest may need a calling card in order to make long distance calls from the Rental Property. The Owner may choose at the Owner's sole discretion to allow long distance telephone calls to be made for free. If the Owner has not clearly listed that as a feature of the Rental Property on the website, confirmation letter or marketing material, Guest must assume that long distance telephone calls are not allowed.

8. Guest Responsibilities and Conduct

Guest agrees to abide by all rules and regulations contained herein or posted on the premises related to the Rental Property. Guests obligations include but are not limited to keeping the premises as clean and safe as the conditions of the premises permit and causing no unsafe or unsanitary conditions in the common area and remainder of the premises that Guest uses.

Guests agree not to use the premises for any commercial activities or purpose that violates any criminal law or governmental regulation. Guest's breach of any duty contained in this paragraph shall be considered material and shall result in the termination of guest occupancy with no refund of any kind.

Guests agree to:

• Treat the property with care and respect
• Notify us immediately of any damages or issues
• Adhere to property rules and local regulations
• Respect neighborhood quiet hours (typically 10pm-8am)
• Not exceed the maximum occupancy stated for the property
• Not host parties or events without prior written approval
• Not assign or sublet the Rental Property in whole or in part

Violation of these rules may result in immediate termination of the rental agreement without refund.

9. Pet Policy

Guests must obtain permission from the Owner to have pets on the Rental Property. If permission is not given by the Owner, any pet(s) found in or about the Rental Property will be grounds for expedited eviction and forfeiture of all monies paid.

Under no circumstances are pets allowed in pools or hot tubs. Violation of this provision shall be grounds for expedited eviction and forfeiture of all monies paid.

10. Hot Tub and Pool Rules

If a hot tub or pool is provided at the Rental Property, it will be prepared and tested for proper and safe chemicals prior to or on the day of occupancy. Misuse of a hot tub or pool by the spilling of foreign substances into the pool, i.e. soap, shampoo, oils, glass or metal will result in a Service Call Charge at the sole discretion of Owner.

11. Linens and Towels

If linens or towels are rented from Owner or supplied with Rental Property, Guest is responsible for lost or damaged items at the cost of two (2) times the published standard rental price for such damaged or lost linens or towels.

12. Check-in and Check-out

Check-in time is 4:00 PM and check-out time is 11:00 AM. Early check-in or late check-out may be available for an additional fee, subject to availability.

Guests must provide flight details and estimated arrival time at least 7 days prior to arrival to facilitate check-in.

13. Property Access

Guests hereby acknowledge and grant specific permission to Owner to enter premises at any time for inspection purposes should Owner reasonably believe that Guests are causing or have caused any damage to Rental Property. Guest further agrees to grant Owner access to Rental Property for purposes of maintenance and repair. If listed "For Sale", Guests agree to grant access by scheduled appointment upon notification.

14. Lost and Found

Guest is responsible for all shipping costs for any Lost and Found items that Owner is requested to return to Guest. Items found and not claimed within 30 days will be disposed of at the discretion of Owner.

15. Force Majeure

No refunds will be given due to power blackouts, water shortage, flooding, snow, construction at adjacent properties, or mandatory evacuations of the area by county officials due to hurricanes or other potentially dangerous situations arising from acts of god or nature.

Neither party shall be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, government regulations, disaster, strikes, civil disorder, or curtailment of transportation facilities.

16. Liability and Indemnification

DubaiSA Atlantic Realty LLC and the Property Owner are not responsible for any accidents, injuries, or illnesses that occur while on the premises. Guests are responsible for their own safety and the safety of their companions.

In the event Owner is unable to make Rental Property available for any reason other than described above or a reasonable substitute as determined by Owner, Guest agrees that Owner's sole liability as a result of this unavailability is to provide a full refund of all monies paid under this Agreement and Guest expressly acknowledges that in no event shall Owner be held liable for any special or consequential damages which result from this unavailability.

Guest also agrees to indemnify Owner from and against liability for injury to Guest or any other person occupying Rental Property resulting from any cause whatsoever including, but not limited to, injury sustained as a result of use of the phone, spa, hot tub, sauna, whirlpool tub, pool, exercise equipment, elevator, etc. except only such a personal injury caused by the gross negligence or intentional acts of the Owner.

The Rental Property may offer access to recreational and water activities, including but not limited to canoes, bicycles, and swimming. Guest fully understands and acknowledges that outdoor recreational and water activities have inherent risks, dangers and hazards. Participation in such activities and/or use of equipment may result in injury or illness including, but not limited to bodily injury, disease, strains, fractures, partial and/or total paralysis, death or other ailments that could cause serious disability.

Guest agrees to fully indemnify and hold harmless the Owner and any and all agents, employees, or contractors for any injury or damage caused by these activities, whether caused by the negligence of the Owners, the negligence of the participants, the negligence of others, accidents, breaches of contract, the forces of nature or other causes foreseeable or unforeseeable. Guest hereby assume all risks and dangers and all responsibility for any losses and/or damages, whether caused in whole or in part by the negligence or other conduct of the Owners or by any other person.

Guest hereby voluntarily agree to release, waive, discharge, hold harmless, defend and indemnify Owner and any and all agents, employees, or contractors from any and all claims, actions or losses for bodily injury, property damage, wrongful death, loss of services or otherwise which may arise out of my use of Rental Property facilities, equipment, or activities.

Guest further assumes full responsibility for the actions of any and all persons whom he may allow to enter the property during the rental period and indemnifies Owner from any and all claims arising from such other persons.

17. Assumption of Risk

I understand the rules and rental conditions upon which I am agreeing to rent accommodations, equipment, and use of the property. I acknowledge and accept that the sole responsibility for safety lies with the participant. In agreeing to this, I acknowledge that outdoor activities and exposure to the natural elements and animals can be dangerous and sometimes result in injury and even death. Steps and decks can be slippery, animals and insects can threaten and infect or injure, exposure to the elements can cause hypothermia, sunburn, among other risks inherent in participating in camping, outdoor and water activities. I know that alcohol and/or drugs do not mix safely with any outdoor activity.

I am over the age of and assume responsibility for all in the Group, and the Group is visiting the property and using the equipment and is engaging in activities or events at the Group's risk. I hereby assume all legal responsibility for bodily injury to me or to any person on the property as a result of my visit and use, operation or possession of equipment hired or loaned to me. Acknowledging this, I accept complete responsibility for the Group, and the Group is visiting the property and using the equipment and is engaging in activities or events at the Group's risk.

I will abide by the rules and accept these rental conditions:

• The property I rent will be returned in the same condition in which it was rented and I will be responsible for all damage and/or loss that occurs during my rental period.
• I agree to hold harmless and to indemnify the Owner of the Rental Property against all loss, damage, expense and penalty on account of personal injury or property damage to the rental dwellers, the undersigned or to any minor child or children in the charge of the undersigned, howsoever rising, whether by act or acts or failure to act of the employees, owners or animals of the said company or property owners or not.
• I acknowledge receipt of the property in good order and condition (if found otherwise per my arrival I will contact Owner immediately) and further agree that the Owner of the Rental Property shall not be liable for consequential damages of any kind or nature from whatever cause arising, whether property or equipment is loaned or rented.
• I enter into agreement freely with the Owner of the Rental Property at my own risk, acknowledging the risks inherent in indoor and outdoor activities and assume any and all responsibility for the minor children and myself in my charge.

18. Termination of Agreement

Owner may terminate this Agreement upon the breach of any of the terms hereof by Guest. Guest shall not be entitled to the return of any rental monies paid under the terms of this Agreement and shall vacate the Property immediately.

19. Jurisdiction and Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Dominican Republic. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts of the Dominican Republic.

Agreement shall be enforced under the laws of the state within which the Rental Property is located, including any applicable rental acts of that state, and represents the entire Agreement. Any amendments must be in writing and signed by both parties. In the event of a dispute, legal action may only be instituted in the county within which the Rental Property is located. If any part of this Agreement shall be deemed unenforceable by law, that part shall be omitted from this Agreement without affecting the remaining Agreement.

All parties agree to and will comply with Federal, State and County pollution laws and any other applicable laws and regulations.

These Terms and Conditions are subject to change without notice. The version in effect at the time of booking will apply to your reservation.

Last updated: October 2023